Cancellation & Transaction Policy
Once a game, tournament, contest, or wallet transaction is successfully initiated on our platform, it cannot be cancelled. All participation is considered final after confirmation. Users are strongly advised to review all details carefully before proceeding with any action on the platform.
Refund Eligibility Criteria
Refunds are only applicable in specific situations where a genuine issue is identified, such as:
- Failed transactions where the amount is debited but the game is not initiated
- Technical or server-related errors caused by the platform
- Duplicate or repeated payment transactions
- Unauthorized transactions reported within the valid reporting timeframe
Approved refund requests are generally processed within 5–7 business days and credited either to the original payment method or the user’s wallet, depending on the case.
Fair Gaming Policy
Refunds will not be issued in the following situations:
- Losses incurred during gameplay
- Errors made by users while joining games or tournaments
- Bonus, promotional, or free credits
- Account restrictions or suspensions due to policy violations
- Delays caused by banks, payment gateways, or external providers
Verification Process for Refunds
To ensure secure processing, users may be required to provide verification details such as:
- Transaction ID
- Registered mobile number or email address
- Payment receipt or screenshot
- Any additional documents required for validation
Fraud Prevention & Policy Abuse
The platform reserves the right to deny refund requests in cases involving suspicious or fraudulent activity, misuse of promotional offers, repeated refund claims, or any violation of platform rules and policies.
Support Assistance
For any questions or concerns regarding cancellations or refunds, users can contact our support team via the official support section available on the platform.